You can cancel your order within 60 minutes of completing it.
If you wish to change items, sizes, or correct the shipping address, please cancel your order and reorder with the correct information.

How to cancel an order
You can proceed from the URL provided in the order confirmation email. Members can also proceed from their purchase history on My Page.

・Orders can only be canceled within 60 minutes of completion.
・Cancellations are processed per order, so partial cancellations of items are not possible.

*If more than 60 minutes have passed since the order was completed, it cannot be canceled.

After your order is complete, a confirmation email will be automatically sent.

If you do not receive it, please check your spam folder, as it may have been sorted there.

Additionally, if you have set up email reception restrictions, please adjust your settings to allow emails from "@amarclifestore.com".

If you still do not receive emails after adjusting your settings, please try registering with a different email address, such as Gmail or Yahoo! Mail.

Shipping for a single magazine is 330 yen (tax included) via Nekoposu.
Shipping for other products is a flat rate of 660 yen (tax included) nationwide via courier service.
Orders totaling 10,000 yen (tax included) or more will receive free shipping nationwide within Japan.

For international shipping, costs vary depending on the delivery area and weight, so please check the automatically calculated shipping fees on the checkout page.

Deliveries within Japan are made by Yamato Transport.
*You cannot specify a delivery company.

If you wish to pick up your order at a Yamato Transport sales office, please confirm the desired sales office and enter your shipping information as follows:

• Name: Your name
• Address: Address of your desired Yamato Transport sales office + "Yamato Transport [Sales Office Name] Office Stop"
• Phone number: Your phone number

*Please confirm the sales office address and name in advance on Yamato Transport's website.

International deliveries are made via EMS (Express Mail Service).

We do not accept requests for specific delivery dates/times, leave-at-door deliveries, or delivery to parcel lockers.

After your order has shipped, please refer to the shipping notification email for your tracking number and contact the shipping carrier directly to make any such requests.

※We do not accept requests for specific shipping dates.

Normally, we ship within 1-5 business days, but during busy periods, shipping may take 1-7 business days.

For pre-order and made-to-order items, please check the individual product descriptions.

Orders will be shipped as a single unit.

If you order in-stock items and pre-order/made-to-order items at the same time, all items will be shipped together once the pre-order/made-to-order items are ready.
If you wish to have them shipped separately, please place separate orders.

You cannot change or correct the shipping address after completing your order.

If you wish to change your shipping address, please cancel your order within 60 minutes of completion and then place a new order with the correct shipping address.

If more than 60 minutes have passed since your order was completed, please check the tracking number (inquiry number) provided in the shipping notification email after the item has been shipped, and then contact the shipping company yourself to request a change of delivery address.
*Any costs incurred for redirecting the shipment will be borne by the customer.

【For those using external payment services】
If you use an external payment service such as Shop Pay, the address registered with the service may be automatically reflected as the shipping address.

Please be sure to check that the address registered with your external payment service is up-to-date before placing your order.

You can check the delivery status using the package tracking URL provided in the "Shipping Notification" email sent after your order has shipped.

Registered customers can track their packages on the order details page for each order number within "Order History" in My Page.

If you are not available to receive your order upon delivery, or for any other reason, please arrange for redelivery yourself.

If your order is returned to us because it exceeded the storage period due to a long-term absence, we will refund the product price and cancel your order.

Please reorder any desired products.

* For products that cannot be canceled, such as build-to-order products, we will arrange for redelivery.
Please note that you will be responsible for the shipping costs of redelivery.

If you set a delivery address that is not your own, please inform the recipient that a package will be delivered to them before the product is shipped.

The shipping label will list "AMARC LIFE STORE" as the sender, so the recipient may not be able to identify who the gift is from.

A. We accept international shipping to the following areas.

Available for shipping to:
United States, Australia, New Zealand, Hong Kong SAR, Singapore, Korea, Taiwan, Republic of Indonesia, France, United Kingdom, Italy, Spain, Germany, People's Republic of China (excluding some areas)

*Some products are not available for international shipping. Please check the product details page for the relevant products.

Please note that customs duties, import taxes, and customs charges may be imposed at customs clearance depending on the destination country and value of the shipment.
In such cases, the recipient is responsible for payment. Please note that we are not able to determine whether or not customs duties or other charges will be imposed on your shipment, nor can we determine the amount of such charges.

We do not accept returns for customer-initiated reasons such as color, size, or material feel.

While we take every precaution to ensure the safe delivery of your products, if you receive a soiled, damaged, or incorrect item, please contact us via CONTACT within one week of arrival. We will promptly replace the item.

If a replacement cannot be arranged, we will refund your payment.

Please note that even in such cases, we may not be able to exchange the following items:
　・Items that have been more than one week since their arrival
　・Used items
　・Items with tags/labels removed or missing accessories
　・Items that have acquired odors, stains, or scratches while in your possession
　・Items whose condition upon return differs significantly from their condition upon delivery (including boxes and accessories)
　・Items marked "No returns or exchanges"

The following payment methods are available:

• Credit Card (Installment payments are not available)
• Debit Card / Prepaid Card
• Apple Pay
• Google Pay
• PayPal

[Credit Card]
The following cards are accepted:
VISA, Mastercard, JCB, American Express

[Debit Card / Prepaid Card issued by credit card companies]
These can be used for payment in the same way as credit cards.

Funds may be debited from your account or card balance at the time of authorization processing when you place your order.

If your order is canceled, the time it takes for a refund to be reflected varies by card company and may take approximately 30 to 90 days. For details, please contact your card company directly.

*Authorization processing is a procedure where the card company confirms the validity of your card and available credit limit to verify if the payment can be processed.

[Apple Pay]
You can use compatible cards registered with Apple Pay.

[Google Pay]
You can use compatible payment methods registered with Google Pay.

Regardless of whether your order is a backorder, pre-order, or in-stock sale, full payment will be processed at the time of your order.

Shop Pay is a payment service provided by Shopify, the e-commerce platform used by AMARC LIFE STORE.

By registering your email address and mobile phone number with Shop Pay, you can easily pay for subsequent purchases by simply entering a 6-digit verification code (SMS authentication), without having to enter your shipping address or credit card information.

*You can also use this service at other online stores that have implemented "Shop Pay" payments.

*Shop Pay registration and AMARC LIFE STORE account registration are different. Changing your AMARC LIFE STORE account information will not be reflected in your Shop Pay registered information.

[If the Shop Pay payment screen automatically appears and you want to use another payment method]
If you proceed from "Continue as guest" on the Shop Pay payment screen, you can select other payment methods.

If the Shop Pay authentication code entry screen appears, close the authentication screen and proceed to the regular checkout screen.

[If you want to change or delete information registered with Shop Pay]
AMARC LIFE STORE cannot change or delete customer information (shipping address, credit card information, phone number, etc.) registered with Shop Pay.

If you wish to change or delete your registered information, please do so yourself through Shop Pay.

▶ Click here to change Shop Pay registration information
(Change shipping address, credit card information, phone number, etc.)

▶ Click here to delete your Shop Pay account
(To completely delete your Shop Pay registered information)

If you would like a receipt, you can download the receipt data yourself.

You can change the recipient name and description on the receipt yourself.

[If you purchased without registering as a member]
You can download it from the "Shipping Notification" email sent when your order is shipped.

＜STEP 1＞ Access the receipt issuance page
Click on "Download Receipt" in the "Shipping Notification" email.

Once the receipt issuance page is displayed, change the recipient name and description as necessary, and then download the receipt.

[If you are a registered member and purchased after logging in]
You can download it from your order history on My Page.

＜STEP 1＞ Log in to My Page
Log in to My Page and check your "Order History."

＜STEP 2＞ Download the receipt
When the relevant order is displayed, click the "Print Receipt" button.
Once the receipt issuance page is displayed, change the recipient name and description as necessary, and then download the receipt.

* Downloads are available for orders with a "Paid" payment status.

＜Important Notes＞
* We do not send receipts via email or postal mail. Please download and print it yourself.
* Please download your receipt within one year from the order date. Please note that you will not be able to download it after one year.

Membership registration for AMARC LIFE STORE is free.
If you wish to register, please apply using the link below.

▶Register as a member here

*This is a separate website from the media site "AMARC (https://amarclife.com)".

You can make changes on your My Page.

After logging in, please change the desired items from "Profile."

Note: For address changes
Changes will not be reflected in the shipping address of orders that have already been confirmed.
Please cancel your order within 60 minutes of confirmation and reorder with the correct information.

Our email newsletter delivers the latest information from AMARC LIFE STORE, including new product arrivals and campaigns.

To subscribe to the newsletter:
You can register from the "Email Address (PC email recommended)" input field under [Newsletter Information] in the footer.

Please enter your email address and click the "→" button to register.

To unsubscribe from the newsletter:
Please turn "Email" OFF in [Marketing Settings] on your My Page Profile, or complete the procedure here.

If you wish to delete your information from AMARC LIFE STORE or withdraw your membership, please contact us via CONTACT so we can process your request.
Please note, however, that withdrawing will result in the termination of all AMARC LIFE STORE member services.
　Example)
　　-Deletion of order history
*If you currently have an order pending, please wait until you have received your product before proceeding with the withdrawal process.

*This is a separate website from the media site "AMARC (https://amarclife.com)". For requests to withdraw from the media site "AMARC", please contact them directly.

Gift wrapping is not available.

A. If you are restricting the reception of e-mails as a countermeasure against spam. You may not be able to receive reply emails from us.

Please set your device or app to receive emails from the domain "@amarc-life.com".

Please contact the media website "AMARC" directly.

▶Click here to inquire

※Please contact us using the link below, whether you are a member of the general public or the media.
　▶Contact Us Here