Q&A

About delivery and receipt

Q. How long does it take from ordering to shipping?

A. We usually ship within 1-3 business days, but if there is a rush of orders. it will be shipped within 1-7 business days. For pre-order/Made-to-Order itets, please check the item page of each product.

Q. Do you charge for shipping?

A. The shipping fee is 550 yen (including tax) nationwide in Japan.
Free shipping for orders over 11,000 yen (tax included).

For international shipments, please check the shipping cost automatically calculated on the checkout page as it depends on the delivery area and weight.

Q. I ordered pre-oredered item and in-stock items separately. Will I get free shipping?
A. If the total of each order is less than 10,000 yen (including tax), shipping is not free.
If eack order is more than 10,000 yen (including tax), shipping will be free anywhere in Japan.

Example)
If in-stock items and pre-order items are 5,000 yen each, they will be shipped free of charge if ordered together in a single order.
In this case, the items will be shipped together, so you need to wait for the pre-order items to be ready to be shipped.
If you cannot wait for the pre-order items to arrive, please place separate orders for in-stock and pre-order items, and each will be charged for shipping.
Q. I would like to know about the delivery status.

A. You can check the delivery status from the tracking URL provided in the "Notice of Shipment of Ordered Product" email sent after shipment.

In addition, customers who have registered as a member can track their shipments on the detailed page for each order number from "Order History" on My Page.

Q. Can I change the shipping address?

A. You can cancel your order within 60 minutes after your order is completed, so please cancel your order and purchase again with the correct information.

After that time, please contact the shipping company directly and change the shipping address. In that case, you may be charged a transfer fee.

Please understand this in advance.

 

●For customers using external payment services
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
When using Shop Pay, Amazon Pay, Google Pay, Apple Pay, PayPal, etc., the address registered in the payment service account may be automatically reflected in the shipping address.

Please check the address registered in your account before purchasing.

Q.Where is the shipping company?

A. We deliver by Sagawa Express or Yamato Transport for domestic shipment.

Overseas shipments are delivered by EMS (Express Mail Service).

Q. Can I specify a shipping company?

A. We are very sorry, but we do not accept the designation of the delivery company.

Q. Can I specify the delivery date and time? and can I specify my package to be delivered to a delivery box?

We are sorry, but our system does not allow you to specify the delivery date, time, or delivery conditions.
After your order is shipped, we will send you an email with a delivery number. Please check the email and make your own request to the delivery company using the delivery number.

Q. Do you ship overseas?

A. We accept international shipping to the following areas.

Available for shipping to:
United States, Australia, New Zealand, Hong Kong SAR, Singapore, Korea, Taiwan, Republic of Indonesia, France, United Kingdom, Italy, Spain, Germany, People's Republic of China (excluding some areas)

*Some products are not available for international shipping. Please check the product details page for the relevant products.

Please note that customs duties, import taxes, and customs charges may be imposed at customs clearance depending on the destination country and value of the shipment.
In such cases, the recipient is responsible for payment. Please note that we are not able to determine whether or not customs duties or other charges will be imposed on your shipment, nor can we determine the amount of such charges.


Q. I would like to know about the delivery status.
A. You can check the delivery status of your order by clicking on the "Tracking" link in the "Order Notification" email sent to you after shipment.
Registered customers can also track their parcels on the detail page for each order number from "Order History" in "My Page".
Q. Is gift wrapping available?

A. Currently, we do not support gift wrapping.

We apologize for the inconvenience.

Q. Regarding redelivery of goods due to long-term absence, etc.
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About payment

Q. What kinds of payment methods are there?

A. You can choose from credit card, Apple Pay, Google Pay, Amazon Pay, and PayPal.


■ The following credit cards can be used.
VISA, MasterCard, American Express, JCB

■ The following cards can be used with Apple Pay.

Mastercard, American Express

*Please note that credit cards other than the above and electronic money (Suica, iD, QUICPay, etc.) cannot be used.


■Google Pay
・Electronic money and credit card information registered in your Google account can be used with Google Pay.

■Amazon Pay
・You can use credit card information registered with Amazon for Amazon Pay.

 ■PayPal

・A PayPal account is required to pay with PayPal.


● For customers using external payment services
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
When using Shop Pay, Google Pay, Apple Pay, Amazon Pay, PayPal etc., the address registered in the payment service account may be automatically reflected in the shipping address.
Please check the address registered in your account before purchasing.

Q. Can I use credit card payment in installments?

A. Payment in installments is not supported.
It may be possible to split the payment through a service provided by the credit card company. For details, please contact the credit card company used for payment.

Q. Regarding the timing of payment, in the case of ordered or pre-ordered products, is it at the time of order completion or at the time of product shipment?
A. Payment is due at the time of order in full, regardless of whether it is an Made-to-Order, pre-order, or in-stock items.
Q. 領収書の発行は可能でしょうか?

A. 領収書はお客様ご自身でのダウンロードが可能です。詳細はこちらよりご確認ください。

About returns, exchanges, and order changes

Q. Can I change the contents of my order?

A. If you wish to change the contents of your order, please cancel your order and repurchase with the correct contents.

You may cancel your order within 60 minutes after your order is completed.


▼How to cancel an order
You can cancel your order from the URL in the order completion e-mail. If you are a member, you can also cancel your order from your purchase history on My Page.

-Orders can only be cancelled within 60 minutes of order completion.
-Orders are processed on a per-order basis, so partial cancellations are not possible.


*If it has been more than 60 minutes since your order was completed, you will not be able to cancel it.

Q. What should I do if I receive a defective item or an item different from what I ordered?

A. We take all possible measures to ensure the delivery of the product, but in the unlikely event that the product arrives damaged or damaged, or if it is different from what you ordered, please fill out this form within one week of arrival. Contact Please.
We will promptly exchange the product.

If we cannot arrange a replacement, we will refund the price.

Please note that even in this case, we may not be able to accept exchanges for the following products.

・Merchandise that has been overdue for one week since arrival
・Products that have been used
・Merchandise with detached product tags/labels or missing accessories
・Products that have been stained, soiled, or scratched by the customer
・Products whose condition at the time of return is significantly different from that at the time of delivery (including the box and accessories)
・Products marked as "not eligible for return or exchange

Q. If the product is different from the image*, can I return or exchange it? (*color, size, size, shape, texture, etc.)

A. We do not accept product returns or exchanges.

About membership registration

Q. Is there a fee for membership registration?

A. Member registration is free.
If you would like to register, please apply from the link below.

Click here for member registration

Q. What are the benefits of registering as a member?

A. You can reduce the time and effort of entering details such as your address when ordering, and you can check your purchase history.

Q. I cannot register as a member.

A. Please check the error displayed in red and proceed with the registration procedure.
Items marked with * must be entered or selected.

Q. ログインできません。

A. メディアサイト「AMARC(https://amarclife.com)」とは別サイトのため、別途、会員登録が必要となります。
AMARC LIFE STOREのご登録がお済みでない方は、下記リンクよりご登録の上ログインをお願いいたします。

▶新規会員登録はこちら

パスワードをお忘れの場合は、下記リンクよりパスワードをリセットするためのお手続きをお願いいたします。

▶パスワードをお忘れの方はこちら

Q. Can I change the registered information?

A. You can change the "delivery address" on My Page.
If there are any other changes to your registered information, please contact us using the details below so that we can process the changes.
Click here for the inquiry form

Q. My ID (email address) has changed. Can I change it?

A. We will change your registered information, so please contact us from the following.
Click here for the inquiry form

Q. I changed my ID (email address) and password, but the old information is overwritten on the login screen.

A. Your old ID (email address) and password may be saved in your browser, so please update the information. (The method differs depending on your browser/device.)

Q. I would like to stop receiving the e-mail newsletter.

A. If you wish to unsubscribe, please follow the link provided in the footer of the e-mail magazine or follow the procedure here.

Q. I would like to cancel my membership.

A. If you wish to delete your information from the AMARC LIFE STORE or withdraw from membership, please contact us here as we will carry out the necessary procedures.

However, please note that you will not be able to receive all AMARC LIFE STORE membership services if you withdraw.

example)
-Erase order history

*In addition, if you are currently ordering products, please complete the withdrawal procedure after receiving the products.

others

Q. I haven't received an email (no reply from AMARC LIFE), why?

A. If you are restricting the reception of e-mails as a countermeasure against spam. You may not be able to receive reply emails from us.

Please set your device or app to receive emails from the domain "@amarc-life.com".

About inquiry

Please feel free to contact us with any comments, requests, or questions about our products.

Please email us from here